Destiny 2 Update Causes Players' Usernames to be Wiped Out

A recent Destiny 2 update unintentionally reset a large number of player usernames. This article details the developers' response and what players can do if their Bungie Names were affected.

Destiny 2 Username Glitch: Bungie Issues Name Change Tokens

Bungie's Response to the Mass Username Change

Following a recent game update, many Destiny 2 players discovered their Bungie Names had been unexpectedly altered. Numerous players reported their names replaced with "Guardian" followed by a random number sequence. This issue, starting around August 14th, stemmed from a malfunction in Bungie's name moderation system.

Bungie acknowledged the problem on Twitter (X), stating, "We're investigating an issue affecting a significant number of account names due to our name moderation tool. Further updates, including a free name change token for all players, are expected soon."

Bungie's system typically alters names violating their terms of service (offensive language, personal information, etc.). However, this time, many players with perfectly acceptable names were affected, causing widespread confusion and frustration, especially for those who'd used the same name since 2015.

Bungie swiftly investigated and reported the next day that the root cause had been identified and corrected, preventing further accidental changes. Their Twitter (X) update confirmed, "The issue causing mass Bungie name changes has been resolved via a server-side fix. As promised, we will distribute name change tokens to all players in the near future. More details to follow."

Players are advised to remain patient while Bungie addresses this situation. Those affected by the accidental name change can expect a free name change token and further communication from Bungie soon.